Harris Corporation Network Control Technician in Melbourne, Florida

Network Control Technician 8/8/18--NetworkUSA - FL - Melbourne

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Job ID: ES20180808-26546

Description:

Position: Network Control Technician

Job ID: ES20180808-26546

Location: Melbourne, FL

Job Responsibilities:

  • Handle first line of support for customers and handle calls into a busy network operations center.

  • Create trouble tickets and initiate workflow for problem resolution.

  • Log calls and perform preliminary investigations into reported network issues.

  • Route customer calls to appropriate engineering level support.

  • Identifies actual or potential problems in the network.

Qualifications:

  • High school degree plus 0-4 years’ related experience required

  • Experience with MS Office, and ability to work in a fast-paced environment .

Additional Preferred Skills:

  • Two-year degree in computer-related field or equivalent.

  • Previous experience in network operations center or call center.

  • Experience with call center phone systems.

  • Experience required in maintaining high service levels in a demanding customer support services environment.

Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.

Job Profile Matching Criteria:

Expertise--Network

LocationUSA - FL - Melbourne