Harris Corporation Enterprise Operations Manager in Melbourne, Florida

Enterprise Operations Manager 8/11/18--NetworkUSA - FL - Melbourne




Job ID: ES20181207-25902


Position: Enterprise Operations Manager

Job ID: ES20181207-25902

Location: Melbourne, FL

Job Description

The Enterprise Operations Manager is responsible for meeting the daily operational and migration goals for multiple programs on a Harris network. This position is responsible for providing oversight of Network Operations Center (NOC) staff and facilities. The Enterprise Operations Manager will also serve as the technical lead for proposal efforts, including creation of a technical baseline, cost determination, Basis of Estimate (BOE)/Rough Order of Magnitude (ROM) estimate, and technical writing required for design reviews and new business opportunities for the enterprise.

Key Accountabilities

  • Drive employee engagement and team success through Gemba process (daily huddle meetings with the NOC team(s))

  • Maintain responsibility for succession planning, organizational and talent development

  • Hold the team accountable to achieve business plans, Key Performance Indicators (KPI), and Service Level Agreements (SLAs)

  • Provide leadership oversight of a team of 40+ with a diverse skillset

  • Plan, organize, and prioritize daily production goals

  • Customer communication with success

  • Author and revision management of Operational artifacts such as: Continuity of Operations Plan (COOP), Memorandum of Understanding (MOU), Service Level Agreements (SLA)

  • Stakeholder in the Change Control Board (CCB)/Change Advisory Board (CAB), Program Metric Reviews, and Contingency Disaster Recovery Management Team (CDRMT), Operational Level Agreements

  • Will also have Cost Account Manager responsibilities


  • Bachelor’s Degree (required); Master’s Degree (preferred)

  • Minimum of 6 years of network operations and/or engineering experience

  • Minimum of 4 years of operations/engineering leadership experience

  • Root Cause Analysis experience

  • Multi-disciplinary operations experience in Network Operations, NMS tools (e.g. CA Spectrum, CA Performance Center, Remedy), and Change Management

  • On-call hierarchical escalation support is required 24/7

Preferred Qualifications

  • Industry Certifications related to Cisco Routing and Switching or Service Provider highly preferred (e.g. CCNA, CCNP)

  • ITIL v3 certification, Six Sigma

Please be aware this position requires the candidate to be able to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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LocationUSA - FL - Melbourne