Harris Corporation Software Services Engineering Technician in Lynchburg, Virginia
Software Services Engineering Technician 5/1/18--Sales SupportUSA - VA - Lynchburg
Job ID: CS20183004-24578
Job Title – Software Services Engineering Technician
Job Location – Lynchburg, VA
Job Code – CS20183004-24578
Harris Corporation is a leading technology innovator, solving customers’ toughest mission-critical challenges by providing solutions that connect, inform and protect. Harris supports government and commercial customers in more than 100 countries and has approximately $6 billion in annual revenue. The company is organized into three business segments: Communication Systems, Space and Intelligence Systems and Electronic Systems. Learn more at Harris.com at https://www.harris.com/ .
A qualified candidate is sought to join the PSPC Software Services Team, part of the Technical Support Services (TSS) organization. Working in the technical support facility, incumbents ensure that customers receive the highest quality technical support for Harris software products. Will assist end customers, partners and internal employees with issues and questions related to the use of Harris software products, including installation, operation and troubleshooting. Will develop and apply a working knowledge of how Harris equipment and software packages interact with each other to address questions. Incumbents will also provide delivery of software products to Harris customers using the available tools and processes within the Technical Support Services group; maintain current audit information for customer radio systems; interface with internal and external customers and other groups within Harris on software and licensing questions; produce Software Licenses and License Keys as required using various tools and software applications. Will provide multiple levels of escalated support based on the complexity of the technical issue. Will refer problems of an unusual, unsolvable nature to TAC technical support engineering personnel.
AA/AS degree with 2 + years prior equivalent experience in computer science or related discipline
Strong communication skills, verbal and written (English)
Should possess excellent interpersonal skills and have demonstrated the capacity to effectively foster team building within and beyond his/her work group
Should possess shared Harris values of Integrity, Teamwork, Excellence, and Accountability.
Ability to read and understand high level system schematic block diagrams
Proficient with Microsoft Word, Excel, Access and PowerPoint
Intermediate knowledge on Microsoft and other operating systems
Demonstrate leadership skills which include customer focus, change management, teamwork, diversity, and integrity
Excellent trouble-shooting, communication and customer service skills
Demonstrated ability to proactively resolve problems
Self-motivated team player, able to set priorities and manage to deadlines
Preferred Additional Skills:
Working knowledge of SAP and Agile
Knowledge of computer aided software; such as ISO imaging software, CD burning software, file compression, and file transfer tools
Harris radio systems and networks knowledge is a plus
Proven ability to communicate issues in a less technical sense to management and business
Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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LocationUSA - VA - Lynchburg