Harris Corporation Network Engineer - District Service Manager in Ft. Carson, Colorado

Network Engineer - District Service Manager 5/1/18Field ServicesUSA - AK - ALL, USA - AK - Anchorage, USA - AK - Fairbank, USA - AK - Fort Greely, USA - AK - Ft....

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Job ID: ES20180105-24607

Description:

Title: District Service Manager

Job ID: ES20180105-24607

Location: Northwest Mountain Region, USA

Job Description:

FTI (FAA Telecommunications Infrastructure) District Service Manager (DSM) is the point of contact for all FTI Operational Services and Provisioning matters for their particular geographic area of responsibility. They meet regularly with the FAA at a local and regional management level to coordinate Harris’s effort with teammates. They represent Harris to the FAA and the FAA to Harris. They review procedures, identify problems and resolutions.

The DSM shall be located in the corresponding FAA Geographical area of responsibility in the Northwest Mountain Region.

Job Duties:

  • Travel and meet with the Government and review operations and deployment and service results.

  • Provide management and direction to the field teams and advise management team.

  • Proactively review service performance and procedures with the Government on a quarterly basis.

  • Coordinate and oversee all field activities associated with the operations and as necessary deployment to ensure successful National Airspace sustainment.

  • Coordinate Contractor efforts both internally and with other companies and organizations. The DSM shall be the single-point-of-contact for FTI service matters for their particular geographic area of responsibility.

  • Coordinate efforts by the Government and the Contractor to isolate and repair chronic troubles.

  • Identify problem areas and resolutions.

  • Visit Government facilities and be responsive to any deployment and/or operational service problems.

  • Investigate formal complaints, formulate action plans and initiate the plans.

  • Assess the service being provided and identify potential service conditions that could result in a formal complaint.

  • Coordinate service provisioning activities, including progress and schedules for new and modified services.

  • Provide detailed failure analysis reports for specific service outages as necessary.

  • A willingness to be available for critical service related problems that require immediate escalation 24x7 is required.

Qualifications:

  • Requires a BS degree or equivalent work experience in project management and a minimum of 12 years of related telecommunications management experience preferred.

  • Experience in telecommunications with technical knowledge of the types of network (circuit types) Harris-FTI is putting in place.

  • Experience working with Federal Government contracts (FAA is an added plus).

  • Experience in Program and/or project management.

  • Previous customer service experience.

  • Experience managing and leading a field force of technicians for operations, deployment as well as maintenance/customer service.

  • Background in Telecommunications Provisioning, Maintenance and Customer Service.

Preferred Experience:

  • Experience with an Inter-exchange Carrier such as AT&T, Sprint, etc. and/or experience working with a Local Exchange Carrier such as Bell South, SBC, Verizon, etc.

Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Job Profile Matching Criteria:

ExpertiseField Services

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